Importance of Communication

In an online course, communication isn’t just helpful—it’s essential. Unlike in face-to-face settings where you can clarify directions on the fly or read the room, online students rely on written instructions, consistent announcements, and timely feedback to stay on track. That’s why it’s important to clearly state your expectations for communication from day one. Let students know how and when you’ll respond to emails, how often you’ll post updates or reminders, and where they should look for critical information (e.g., Announcements, Inbox, or the course homepage). Doing so builds trust, reduces confusion, and helps students feel supported—especially in a digital environment where they may feel isolated.

Considerations for New Online Instructors

Honor your stated expectations: If you tell students you'll respond to emails in 48 hours or return grades within a week, be sure your schedule realistically supports that.
Schedule grading like meetings: Block time on your calendar for grading and stick to it. This reinforces consistency and trust.
Consider your student audience: Graduate students may expect deeper feedback and professional relevance, while undergraduates often need more structure and clarity.

Communication Guidelines Examples

Best way to contact me: [Insert preferred method]
Response time: I will typically respond within 24-48 hours.
Office hours: Tuesdays & Thursdays, 2-4 PM CST on Zoom (or by appointment).

Participation Expectations Examples

Discussion posts: Post once, reply twice (or as required for your course).
Live or recorded lectures: Clearly state whether students must watch and engage.
Group work: Explain collaboration expectations and deadlines.

Deadlines & Late Work Policies Examples

Assignment due dates: All assignments are due at 11:59 PM CST—plan accordingly.
Late work policy: Clearly state any penalties, grace periods, or exceptions.
Extensions: If extensions are available, explain the request process.

For a personalized consultation, please contact the Trulaske Instrutional Technologist, Angela Knoerr.